Frequently Asked Questions

Frequently Asked Questions: Delray Computer

What do I do to get started getting hourly work done?

Hourly reates start at $45.00/hour and up depending in the service you need. Discounts are available if you need 10 or more hours per week or 20 or more hours per week.

What do I do to get work done at a flat rate?

Flat Rate information is available HERE.

Web Site 1/3, 1/3, 1/3 Payment Plan

• 1/3 is due upfront as a deposit
• 1/3 is due once the template complete
• 1/3 is due once the site is complete

For all other flat rate services payment is due in advance.

Once I make a payment for hourly services what happens?

We will email or call you to confirm we received your payment and let you know we are ready to begin work. We will also provide you with a payment invoice if you request one. If you are getting graphic or web design services we will request graphics, logos, contact information, and other pertinent materials to begin the design work. If you are utilizing our hourly services we keep track of the work we do by the hour, and we bill in 15 minute increments so you will not be over billed. Once we reach the point that your deposit is gone, we will contact you if necessary to get another payment and continue along.

Once I make a payment for flat rate services what happens?

We will email or call you to confirm we received your payment and let you know we are ready to begin work. We will also provide you with a payment invoice if you request one. If you are getting graphic or web design services we will request graphics, logos, contact information, and other pertinent materials to begin the design work. If you are paying a flat rate, we will begin design work right away and give you a proof to see before moving along to the final product. If you get a service at a flat rate and we are charging in increments, the second payment is due when the web site template is complete, and the third payment is due once the site is half way complete.

How Long Does it Take to Get a First Proof?

We offer some of the fastest turnaround times in the industry. Usually we can have results to you in as little as 24-48 Hours!!

Who do I make checks payable to and where do I send a check?

Please make checks payable to Delray Computer and mail to us at:

Delray Computer
9195 SE 163rd Street
Summerfield, FL 34491

Do you offer technical support?

Yes, we offer a FREE follow up telephone or email technical support to our existing computer repair clients. We also offer PAID telephone technical support to new clients with a 15 minute minimum per session. We can help you with many different types of computer issues right over the phone.

How do I know I will Get What I Expected?

Matthew Lind, President & CEO, has been helping people in Florida and throughout the United States and Canada with computer and Internet issues for over 11 years. Delray Computer has officially been in business since 2005 and we have many happy clients and referrals. Our Contact Us has a form to contact us online. Our testimonials page has testimonials and references are available upon request.

Onsite and Drop Off Computer Repair and Networking FAQ''s

•  How Much Do You Charge?
•  How Do I Know You Will Be Able to Fix My Problem?
•  What Operating Systems Do You Support?
•  Do You Sell Computer Parts?
•  How Long Does It Take To Get Here And Fix The Problem?
•  What If I Need A Part Installed?
•  What If It Only Takes 15 Minutes To Fix the Problem?
•  Do You Offer Pick Up/Drop Off Services?
•  What If My Computer Hard Drive Crashed, Can You Fix It?

ONSITE SERVICES BILLING CHART:

We charge $50.00 per service call. If the service call lasts over an hour we bill $50.00/hour in 15 minute increments.

• Under 1 Hour (0 - 60 Minutes) = $50.00
• 1 hour to 1¼ Hours (61 - 74 Minutes) = $62.50
• 1¼ Hours to 1½ Hours (75 - 89 Minutes) = $75.00
• 1½ Hours to 1¾ Hours(90 - 104 Minutes) = $87.50
• 1¾ Hours to 2 Hours (104 - 120 Minutes) = $100.00
• etc.

DROP OFF SERVICES BILLING CHART:

We charge a $50.00 flat fee to do a PC Tuneup. To diagnose other computer problems, repairs are $50.00/hour and billed in 15 minute increments after the first hour.

If owner chooses not to have repairs made, it is the owners responsibility to pick up the computer with 30 days. If you fail to return to pick up the computer after 30 days the computer automatically becomes property of Delray Computer and it is assumed that you have abandoned the property.

We have over 13 years experience working on computers, including PC''s and Macintosh. Our technician Matthew Lind is a Microsoft Certified Professional since 2002 and has hands on expert experience with Windows machines since 1998. We have had hundreds of successful computer calls all across Florida. We can diagnose & fix almost any computer issue you may be having.

We support many different operating systems including DOS, Windows 95'', Windows 98'', Windows ME, Windows NT, Windows 2000 Professional, Windows 2000 Server, Windows Active Directory, Windows XP, Windows Vista and Windows 7. We support Power Mac, Mac OS 9, iMac, and iBook. We also support UNIX and Linux.

No, we do not sell parts or supplies. If you need parts we can assist you in obtaining them through outside sources and install the parts for you.

We usually are onsite within 24 hours. We can fix most software, operating system, internet connection, or browser issues immediately. Hardware issues including replacing hard drives, replacing NIC (Network Interface Cards), replacing Modems, and other issues that require parts to be ordered may require a second visit. Please see What If I Need A Part Installed? below.

If you already have the part we can install it for you right away. If you are not sure, and once we are onsite, you require a part to be delivered, we can guide you in the right direction to order the part. You may be able to pick up the part at a local retailer or you can order parts online. Once you get the part we would then return to your home or place of business and install the part for you. On a second trip we charge in 15 minute increments with a $25.00 minimum service call fee.

Minimum service call fee is $50. Most calls last 45 minutes to one hour or more depending on the situation.

We offer drop off services only. For all drop off services there is a $50.00 minimum fee due to do an analysis and to provide a diagnosis. If you decide after hearing the diagnosis you want to proceed, the $50.00 fee will be credited to the final bill. If you do not wish to proceed you may pick up the computer yourself, or you may leave the computer behind and donate the computer to us. If you fail to return to pick up the computer after 30 days the computer automatically becomes property of Delray Computer and it is assumed that you have abandoned the property.

We can fix it depending on your situation. If the hard drive is malfunctioning we can take your hard drive and try recovering files from it for you. Hard drive and disk recovery services are billed in 15 minute increments. If we are able to recover files from the hard drive we can then provide you with CD''s or DVD''s containing the backup files (additional fee applies). We can also recover hard drives containing music, important files, pictures, and other documents. Some programs may also be recoverable depending on the manufacturer''s guidelines that were initiated during the original installation and/or licensing terms. Please call for more information.